Equity Release Administration Assistant

Unfortunately, this vacancy is no longer available

The firms Equity Release Department are looking to recruit Administration Assistants to provide essential file management support to the whole team.
We offer a competitive starting salary, and this is an excellent opportunity for someone who is looking for a clear and obtainable career path with full training and support given. The successful candidate will work closely within a team of Administrators supporting Case Managers to ensure the smooth delivery of client services. Appointment at this level is a first step within the organisation towards Assistant Case Manager and Case Manager roles. 
Responsibilities include:
•    Providing a fair, safe and efficient service to all clients
•    Accurately recording information onto the case management system
•    Prioritising work to ensure service level expectations are met for Introducers
•    Assisting Case Handlers to progress cases
•    Liaising with clients 
•    Preparation of Offers including logging, reviewing and reporting via linked actions
•    Taking/Making calls including client care calls as required
•    Data Input
•    All related administrative duties 
Experience and skills required:
•    Excellent communication skills (written and oral)
•    Excellent PC/Keyboard skills (minimum 30 words per minute)
•    Organisational and time management skills
•    Professional and outgoing personality
•    Proven track record of delivering high quality customer service
•    Ability to work as part of a team and liaise with people throughout all levels of the organisation
Relevant legal experience is preferred but not essential as full training will be given. This is an office-based role in Liverpool City Centre.
Hours of work – Monday – Friday 9.15am – 5.15pm 
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