Equity Release Administration Assistant

Published: 15 June 2022 Expires: 29 June 2022

The firms Equity Release Department are looking to recruit Administration Assistants to provide essential file management support to the whole team.
We offer a competitive starting salary, and this is an excellent opportunity for someone who is looking for a clear and obtainable career path with full training and support given. The successful candidate will work closely within a team of Administrators supporting Case Managers to ensure the smooth delivery of client services. Appointment at this level is a first step within the organisation towards Assistant Case Manager and Case Manager roles. 
Responsibilities include:
•    Providing a fair, safe and efficient service to all clients
•    Accurately recording information onto the case management system
•    Prioritising work to ensure service level expectations are met for Introducers
•    Assisting Case Handlers to progress cases
•    Liaising with clients 
•    Preparation of Offers including logging, reviewing and reporting via linked actions
•    Taking/Making calls including client care calls as required
•    Data Input
•    All related administrative duties 
Experience and skills required:
•    Excellent communication skills (written and oral)
•    Excellent PC/Keyboard skills (minimum 30 words per minute)
•    Organisational and time management skills
•    Professional and outgoing personality
•    Proven track record of delivering high quality customer service
•    Ability to work as part of a team and liaise with people throughout all levels of the organisation
Relevant legal experience is preferred but not essential as full training will be given. This is an office-based role in Liverpool City Centre.
Hours of work – Monday – Friday 9.15am – 5.15pm 

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