Everyday Legal Update: How to claim compensation for a cancelled or delayed train
Back in March, Everyday Legal gave you all the information you needed on how to claim compensation for a cancelled or delayed train. Since then the rules have changed – here’s an update on what these changes are and how they’ll affect your rights to claim compensation.
The changes – which came into effect on 19th July 2015, entitle passengers who claim compensation for delays or cancellations and request it to receive their compensation by cheque. This change has been implemented following criticism from consumer groups who pointed out that the vouchers come with restrictions – they can’t be used to pay for cheap fares on when making online bookings.
This ‘Delay Repay’ scheme covers about half of the train companies. According to the latest Network Rail statistics 3% of trains in Britain have been significantly delayed in the last 12 months, including trains that have been cancelled or were at least 30 minutes late.
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Content correct at time of publication