The firms Equity Release Department are looking to recruit an additional Assistant Case Manager to provide essential file management support to the whole team.

 

We offer a competitive salary based on experience and this is an excellent opportunity for someone who is looking for a clear and obtainable career path with full training and support given. The successful candidate will work closely with a team of Case Managers assisting in the smooth transaction of cases.

 

Responsibilities include:

•    Providing a fair, safe and efficient service to all clients
•    Accurately recording information onto the case management system
•    Prioritising work to ensure service level expectations are met for Introducers
•    Assisting Fee Earners to progress cases
•    Liaising with clients 
•    Preparation of Offers including logging, reviewing and reporting via linked actions
•    Taking/Making calls including client care calls as required
•    Data Input
•    All related administrative duties 

 

Experience and skills required:

•    Excellent communication skills (written and oral)
•    Excellent PC/Keyboard skills (minimum 30 words per minute)
•    Organisational and time management skills
•    Professional and outgoing personality
•    Proven track record of delivering high quality customer service
•    Ability to work as part of a team and liaise with people throughout all levels of the organisation

 

Relevant legal experience is preferred but not essential as full training will be given

 

Hours of work – Monday – Friday 9.15am – 5.15pm