Assistant Case Manager

Published: 14 January 2020 Expires: 28 February 2020

Due to rapid growth of the firm’s successful Equity Release department, we are looking to recruit additional Assistant Case Managers to provide essential file management support to the whole team.
 
We offer a competitive salary based on experience and this is an excellent opportunity for someone who is looking for a clear and obtainable career path with full training and support given. The successful candidates will work closely with a team of fee earners assisting in the smooth transaction of cases.
 
Responsibilities include:
 
•    Providing a fair, safe and efficient service to all clients
•    Accurately recording information onto the case management system
•    Prioritising work to ensure service level expectations are met for Introducers
•    Assisting Fee Earners to progress cases
•    Liaising with clients 
•    Coordinating client home visit appointments for our field based solicitors
•    Taking/Making calls as required
•    Data Input
•    All related administrative duties
 
Experience and skills required:
 
•    Excellent communication skills (written and oral)
•    Excellent PC/Keyboard skills (minimum 30 words per minute)
•    Organisational and time management skills
•    Professional and outgoing personality
•    Proven track record of delivering high quality customer service
•    Ability to work as part of a team and liaise with people throughout all levels of the organisation
 
Legal experience is desirable although not essential as full training will be given
 
Hours of work – Monday – Friday 9.15am – 5.15pm 
 

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